We are looking forward to constantly improve the service that we give you and we cannot do this without your help. Building a relationship with you is our top goal. Please email our Customer Service so that we can better serve you in the future.
We encourage you to join our email list to avail of our periodic promotions and discounts. A promotional code would be sent via email and should be entered in the checkout when placing an order. Only one promotional code can be entered per purchase. Other promotional discounts will be offered on our website under Shop Special Deals but for a limited time only.How to Place an Order
You may also contact our Customer Service Team if you need further assistance and order over the phone. You can reach us at 1.800.588.6305, Monday-Friday 8AM -5PM PST or Chat Now with our representatives online.Price Match
A part of our effort in offering you the as much as possible the lowest prices, My Dream Decor considers doing the Price Match. If you have seen the same item/s from a different website sold at a cheaper price, let us know and we will work on offering you the same price as much as we can.
Prices posted at MyDreamDecor.com are backed with services including but not limited to Free Shipping, Fast shipping days, and Safer Shipping. Please be aware that we consider these services when we do the price match.Payment Options
We accept Credit Cards like American Express, Discover, MasterCard and Visa. PayPal orders are also accepted and automatically charged when the order is submitted.Gift Certificates can also be used as a form of payment, whether or not it is used to pay in part or in full payment of an order to be placed. Get a Gift Certificate
We do not charge sales tax except for California orders. Unless the customer is able to provide us with a Reseller Certificate, taxes will not be collected in the transaction. For International orders, the shipping costs shown in the checkout or the shipping quotes given to you by our representatives do not include the taxes & duties, and brokerage fees. The chosen carrier will contact you for the clearance of the items before they are delivered to your residence. If you would like to pay it through us, please contact our Customer Service at 1.800.588.6305 immediately.
The gift certificates must ONLY be used in purchasing any equivalent product/s available on our website. The full amount of the transaction or order, including the shipping costs and taxes will be deducted from the value of your gift certificate. You are required to pay any amount in excess.
These cannot be used in purchasing another gift certificate, thus should only be used for any tangible item on the website.
The gift certificates are strictly nonrefundable.
As the gift certificates EXPIRE 1 YEAR after transaction, these would automatically become unredeemable.
An email notifying a successful purchase of the Gift certificate, along with the Gift Certificate CODE, will be sent to you. Keep or write down the gift certificate codes and keep them in a safe place. You will need these codes to redeem your gift certificates online. Remember, this code is freely transferable, so you should treat it like money. We will not be held liable for its loss.
Make sure to enter you Gift Certificate Code in the appropriate box when you check out. If you've received more than one gift certificate for MyDreamDecor.com, you should enter and apply the codes ONE AT A TIME.
My Dream Decor has the right to change these Terms and Conditions at any time. All gift certificates purchased after the execution of the revised terms shall ignore the previous old terms.
Get free ground shipping for a minimum order of $250.00. For orders below this amount, the shipping cost is reflected in the checkout. Most of our items are shipped through UPS Ground or Fed Ex. Items that weigh more than 150 lbs are shipped Less-than-Truck-Load to avoid damages during transit; Canada shipments will not be eligible for free shipping. It would be best to contact our Customer Service Team for a shipping quote.What are the lead times for the orders?
Orders placed in the mornings on weekdays usually ship the same day or within 24 hours. Fabrics and custom-made items (like bedding, pillow shams, etc.) usually ship in 7-10 business days. Furniture orders usually ship in 2-3 weeks after the order is placed. Lead times per manufacturer vary. Rest assured that we always exert our efforts to ship your orders as soon as possible.Shipping Notification
We will immediately notify you when your order gets shipped. A message will be sent through the email address provided to My Dream Decor containing the tracking number, the name of the carrier, and if possible, the URL where the shipment can be tracked. Shipments will be monitored by us to make sure nothing is causing any delay. In cases when there are certain problems with your order, we will immediately notify you through email or a call. Please double check the information you provide to us as these would also affect the whole process. For furniture orders, the carrier would schedule a delivery date with you, if not, please make sure you are on the range of dates provided by them (seen when you track your order).Shipping Methods
Most of our items are shipped UPS or Fed Ex Ground. Small items or those less than 150 pounds are shipped through this method. Items shipped through this method are expected to be delivered within 5-7 business days. Depending on distance from the warehouse to your location, some orders can be delivered earlier.
Using this shipping method, your orders will be expedited and delivered at your residence in 2 business days after the order's lead time.
For items that are more than 150 pounds, this is the appropriate shipping method to choose. Some fragile items displayed on our website are offered this shipping method because of their high damage rates history. My Dream Decor does not want to risk shipping your orders so with an additional cost, we offer this shipping method just to be confident that your orders will be delivered to your residence safely. Please note that all My Dream Decor shipments are insured, LTL Freight Shipping method is just offered to give you a better option and service.
Some orders that are at default shipped Ground on the website can also be shipped LTL at no cost, depending on My Dream Decorís discretion.
This shipment is applicable only for shipments to Canada. Shipping costs that show on the checkout would be the exact cost you are going to pay us, no hidden charges. We do not collect funds for your duties and taxes. As soon as the package/s are ready for delivery, the carrier will get in touch with you for it. Some items on the website cannot be shipped to Canada. When that order comes in, we will notify you.
For further assistance on the appropriate shipping method for your orders, you may contact us at 1.800.588.6305 or email our Customer Service .
We require our partners to meet package requirements to ensure the lowest damage rates for packages but in instances beyond our control, the item gets damaged in transit. When you receive your package, we strongly advise you to completely inspect the shipment. If the item arrived damaged, it is IMPORTANT to note in the delivery receipt "DAMAGED"; and REFUSE to receive it. Immediately notify us so we can expect the package back and give you a replacement. If delivery receipt is not noted with damage, we assume that the package is delivered at its right condition.
For concealed damages after the receipt is signed and the driver left, please inform us immediately and provide clear images of the damaged parts of the item (including the packaging) as these are required by the carrier. Contact Us immediately and send us the clear images. This would make our process efficient and faster.
All damage claims are reviewed within 5-7 business days. One of our representatives will get in touch with you for an advise. All claims must be filed within 5 days after the item has been delivered.
Shipping Charges are not refundable unless item is defective or damaged. Amount for shipping will be deducted if free shipping was originally included in the order. A 25%-30% restocking fee will be charged to you and My Dream Decor will not be responsible for the shipping charges unless item is defective or damaged. On top of that, the customer will be billed for the carrier's storage fees, if necessary. Please note that if the customer fails to respond to any communication efforts made by My Dream Decor and the carrier within 5 business days, the item will be considered as "refused-without-valid-reason" and all the costs incurred therein will be billed to the customer. Rush charges are also non refundable.
Contact the My Dream Decor Returns Center to request a Return Authorization Number for a smooth return. Please include the reason for return in the e-mail. Clear images of the damaged item/parts and the box will help speed up the Returns process.
Click Cancel Now to cancel an order you have recently placed.We promise to extend our efforts to cancel an order as soon as you request. When orders are placed in the morning, a lot of the time we are able to get your orders shipped that very same day. If items have already been shipped, you may be subjected to a 25% restocking fee.
Since most of the items on our website are shipped from the manufacturer to you, we shall be informing the manufacturer of the cancellation. Once they confirm that your order has been cancelled, we will then credit back your account. You may contact us for more inquiries or email our Customer Service .